What it is
International parcel shipping moves boxes and documents between countries. Besides transport, every international parcel needs customs information that describes what is inside, what it is worth, and why it is being sent.
Who it suits
- Online sellers shipping to customers abroad
- Individuals sending personal items or documents overseas
- Businesses sending samples or spare parts to partners
How it works
- Estimate. Check the billable weight and indicative price. Duties and taxes are not included.
- Describe the goods. Tell us what is inside, its value and its purpose so customs information can be prepared correctly.
- Confirm. Staff confirm the service, price and any documents you need to provide before booking.
- Track. Follow export, transit, customs and delivery milestones as carriers confirm them.
Information we need
- Sender and recipient countries, cities and postal codes
- Weight and outside dimensions of each package
- A clear description of the contents and their value
- Whether the shipment is a sale, gift, sample, return or personal effects
Good to know
- Import duties and taxes are set by the destination country and are usually paid by the recipient unless agreed otherwise.
- Customs authorities can hold shipments for inspection. When that happens, the tracking page will say so.